At VIGAR ENTERPRISES PRIVATE LIMITED, we are committed to delivering premium-quality products across India. While we strive for perfection, we understand that you may occasionally need to request an exchange. Please read our policy carefully before making a request.

Eligibility for Exchange

We accept exchange requests only in the following cases:

Damaged or Incorrect Items – If you receive a damaged product or the wrong item, notify us within 24 hours of delivery.

Proof Requirement – A 360° video recording of the damaged or incorrect product is mandatory for processing your request.

Exchange Process

Step 1 – Contact Us
Email: organicsoul.branding@gmail.com
Or use the Contact Us page on our website.
Provide your order number and a clear description of the issue.

Step 2 – Review
Our team will verify your request and may ask for additional images or details.

Step 3 – Approval & Pickup
Once approved, our courier partner will pick up the product from your address, and a replacement will be shipped to the same address.

Processing Time

Exchanges are processed within 7 working days from the date of approval.

Need Help?

For any questions about our Return & Exchange Policy:
Email: organicsoul.branding@gmail.com