Organic Soul

DELIVERY & RETURN - Organic Soul


We understand the value of your time and comfort in making purchases and have therefore developed a liberal cancellation, return and refund policy.

CANCELLATION BY SITE / CUSTOMER

A customer can cancel/alter the order anytime up to the time order is dispatched. Once the order is dispatched and the customer wishes to cancel, it is completely up to VIGAR ENTERPRISES LIMITED disposal to do so. If a return shipment is done or any refund is to be made, it will only be done with the customer being charged the shipping fee. For orders relating to fresh items, a customer can cancel/alter order anytime up to 2 pm before the scheduled delivery day (Refer to Shipping and Delivery Policy). For orders canceled before the cut-off time, we shall refund any payments already made by the customer for the order as credit to their account.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and would deny access to them or cancel any orders placed by them.

In case of an urgent requirement of alteration, please contact our customer support team immediately and we will try our best to accommodate your request.

CONTACT INFORMATION

If you have any questions, kindly contact VIGAR ENTERPRISES LIMITED, at info@organicsoul.bio or call us at 9910188337.

SHIPPING

Currently, we serve all over India

FULFILLMENT

Kindly note that depending on the product selection the customer may receive multiple order boxes, which very well may arrive at different times. From the time the order is confirmed, typically all orders shall be shipped within 48-72 hours and should reach the customer between 5-7 business days maximum.

To ensure a rich customer experience, we shall inform the customer well in advance about the time frame in which the order will be delivered. In case of no delivery due to the negligence of customer, he shall be responsible for the charges in the case of redelivery.

Customers shall select the preferred delivery day at the time of checkout. For all orders received by 2 pm a day before the delivery day, they will be fulfilled on the specified** delivery day else shall be carried over to the next delivery day. An email confirmation shall be sent in advance to inform the customer appropriately.

SHIPPING & COD CHARGES

For order value below Rs. 1599, shipping charges as applicable; All orders with the value above Rs. 1599 are shipped FREE.

CONTACT INFORMATION

If you have any questions, kindly contact VIGAR ENTERPRISES LIMITED at info@organicsoul.bio or call 9910188337.


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